Privacy Policy

Effective Date: August 1, 2026

Welcome to Galaxy Casino. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in New Zealand. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other similar contact details.
Account Information: Username, password, payment details, transaction history, and account preferences.
Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.
Device Information: Device type, operating system, and mobile network information.
Verification Data: Documents and information used to verify your identity as required by law.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our services;
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering and responsible gambling obligations;
Process transactions and send you related information, including confirmations and invoices;
Improve our website, services, and customer experience;
Send you promotional materials and offers, where you have consented to receive them;
Detect, prevent, and address technical issues and security threats;
Communicate with you, including responding to your inquiries and providing customer support;
Comply with applicable laws and regulations.

3. Disclosure of Your Information

We may share your information with:

Service Providers: Third parties who perform services on our behalf, such as payment processors, IT service providers, and marketing agencies;
Regulatory Authorities: Government agencies and regulators as required by law or to protect our legal rights;
Affiliates and Partners: Where necessary to provide you with our services;
Law Enforcement: When required to comply with legal processes or to protect against fraud or illegal activities.

We do not sell your personal information to third parties.

4. International Transfers

Your information may be transferred to, stored, and processed in countries outside New Zealand where our service providers operate. We ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under New Zealand law, you have the right to:

Access the personal information we hold about you;
Request correction of any inaccurate or incomplete information;
Request deletion of your personal information, subject to legal and contractual restrictions;
Withdraw consent where processing is based on your consent;
Object to or restrict certain types of processing;
Complain to the Privacy Commissioner if you believe your privacy rights have been violated.

To exercise your rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Galaxy Casino Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Galaxy Avenue, Auckland 1010, New Zealand

Thank you for trusting Galaxy Casino with your personal information.