Responsible Gambling at Galaxy Casino

At Galaxy Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Galaxy Casino operates in full compliance with New Zealand gambling regulations and is dedicated to promoting responsible gambling practices. We actively work to prevent problem gambling, protect vulnerable individuals, and ensure that our platform is never used by minors.

Our responsible gambling framework is reviewed and updated regularly. This page was last updated in June 2026.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

Do you spend more money on gambling than you can afford to lose?
Do you gamble to escape stress, anxiety, or depression?
Have you lied to family or friends about how much you gamble?
Do you chase losses by continuing to gamble after losing money?
Has gambling caused problems in your relationships or at work?
Do you feel restless or irritable when you try to stop gambling?
Have you borrowed money or sold possessions to fund gambling?

If you answered yes to any of these questions, we strongly encourage you to use the tools available on our platform and seek professional support.

Responsible Gambling Tools

Galaxy Casino provides a range of tools to help you manage your gambling activity. You can access all of these features by logging into your account and visiting the Responsible Gambling section in your account settings.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.

Loss Limits

Set a maximum amount you are willing to lose within a defined time period. Once your limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching and will be logged out automatically when it is reached.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent or won during your session. These can be set at intervals of 15, 30, 45, or 60 minutes.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Galaxy Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. Permanent self-exclusion cannot be reversed.

To activate self-exclusion, go to your account settings or contact our support team directly:

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website
Phone: +64 9 000 1234 (available Monday–Friday, 9:00 AM – 6:00 PM NZST)

Account Closure

You may request permanent closure of your account at any time by contacting our customer support team. Please note that this is different from self-exclusion and does not prevent you from opening a new account in the future unless you specifically request a permanent gambling block.

Protecting Minors

Galaxy Casino strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We verify the age and identity of all players during the registration process and may request additional documentation at any time.

If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites. The following tools are available for New Zealand users:

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and resources for people affected by gambling harm.

Helpline: 0800 664 262 (free, 24/7)
Website: www.pgf.nz

Gambling Helpline New Zealand

A free, confidential helpline offering support, information, and referrals for anyone affected by gambling problems.

Phone: 0800 654 655 (free, 24/7)
Text: 8006
Website: www.gamblinghelpline.co.nz

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for individuals experiencing distress, including gambling-related issues.

Phone: 0800 543 354 (free, 24/7)
Website: www.lifeline.org.nz

Te Ara Āwhina – Māori Gambling Support

Culturally appropriate gambling support services for Māori communities across New Zealand.

Website: www.pgf.nz/maori-services

Tips for Gambling Responsibly

Set a budget before you start and stick to it.
Only gamble with money you can afford to lose.
Treat gambling as entertainment, not as a source of income.
Take regular breaks and do not gamble for extended periods.
Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs.
Balance gambling with other leisure activities.
Never chase your losses.
Keep track of the time and money you spend gambling.

Contact Us

If you have any questions about our responsible gambling policies or need assistance activating any of the tools described on this page, please do not hesitate to contact our dedicated support team:

Email: [email protected]
Live Chat: Available 24/7 on our website
Phone: +64 9 000 1234 (Monday–Friday, 9:00 AM – 6:00 PM NZST)

Galaxy Casino is committed to your wellbeing. If gambling is no longer fun, please reach out — we are here to help.